What is important in Communication?

               Yesterday i went early to office to attend - "Two sides of Effective communication" training. Mr. Chandresh is an IIM-A Grad passout in 1982 (when i was born)... Chandresh is a gujju and he initially worked with Smithklime Beechem for about 11 years and now he runs his own HR Consulting firm which handles training to corporates professionals. There was a lot of initial hype created with-in the team by either manager or others about the course, no wonder the cost of the course is pretty huge and the cost center has to bear it... 400$  It was a 3 and half hour training session where all the participants are provided with some material copies. Of the 18 people only 10 people attended the training i.e., the rest 8 people's loss of 400$x8 = 32,000$ will be penalised on adobe. Thats the sad part. The training started with every one providing a brief introduction about themselves. There was a variety of mix of people in the room with people having an experience of 2 months in adobe to 3 years in adobe.

           It finally started.  Chandresh started explaining some points which i guess every one would know but its more of rephrasing. How to effectively communicate? How to listen to the communicator patiently? What are the signs of dis-interest shown by the listener? Listerner can choose to either NOT hear the communicator and avoids the person or sometimes the topic is not of so much interest to him. Then he started with the word - "Empathy".. Empathy is being aware of the other persons emotions and feelings. Please note that when u are communicating you dont necessarily need to agree on the other persons views or emotions but you can just understand the emotions and be aware of. Certain other words were also explained which were more or less all of us know. Later we were given some situations to do Role-Play. Arguments discussions, overall it was like - Half an hour of trying to rephrase things that you are aware of and the rest, is assignments...